Frequently Asked Questions
Purchasing wholesale clothing from Unfrosen.com
What is Unfrosen.com?
Unfrosen.com is a private B2B Fashion marketplace that connects independent retailers with over 150 premium fashion brands. We provide access to exclusive deals on high-quality excess stock from brands and reputable retailers across Europe.
Unfrosen.com is a private B2B Fashion marketplace that connects independent retailers with over 150 premium fashion brands. We provide access to exclusive deals on high-quality excess stock from brands and reputable retailers across Europe.
Who can buy from Unfrosen.com?
Any business with an active company in the clothing, footwear, or accessories sector can apply to join. All accounts undergo a thorough verification process before gaining access to our platform.
Any business with an active company in the clothing, footwear, or accessories sector can apply to join. All accounts undergo a thorough verification process before gaining access to our platform.
How do I register as a buyer?
Visit Unfrosen.com and click on "Create account." Fill in the required business information to apply. Once approved, you’ll join our network of over 3,000 retailers across Europe.
Visit Unfrosen.com and click on "Create account." Fill in the required business information to apply. Once approved, you’ll join our network of over 3,000 retailers across Europe.
What types of clothing items are available at wholesale prices?
We offer a diverse selection of wholesale stock: apparel, footwear, and accessories from premium brands. All products are in stock at our suppliers’ warehouses and available for immediate purchase.
We offer a diverse selection of wholesale stock: apparel, footwear, and accessories from premium brands. All products are in stock at our suppliers’ warehouses and available for immediate purchase.
How often is new stock added?
New products are added every 2-3 days. We recommend checking the platform frequently to stay updated on the latest arrivals.
New products are added every 2-3 days. We recommend checking the platform frequently to stay updated on the latest arrivals.
Can I view the available stock before purchasing?
Yes, once your account is verified, you can browse real-time inventory directly on our platform.
Yes, once your account is verified, you can browse real-time inventory directly on our platform.
Are there minimum order requirements?
Yes, the minimum order value per supplier is €500. Each supplier has its own stock and pricing conditions, which you can review before purchasing.
Yes, the minimum order value per supplier is €500. Each supplier has its own stock and pricing conditions, which you can review before purchasing.
How does ordering from Unfrosen work?
1. Select a supplier – Each supplier represents a different stock warehouse with different products and brands.
2. Choose products – Select items you wish to purchase from a specific supplier. The minimum order value is €500 per supplier.
3. Place your order – Once your cart meets the minimum requirement, place your order. An account manager will contact you for payment and processing details.
1. Select a supplier – Each supplier represents a different stock warehouse with different products and brands. 2. Choose products – Select items you wish to purchase from a specific supplier. The minimum order value is €500 per supplier. 3. Place your order – Once your cart meets the minimum requirement, place your order. An account manager will contact you for payment and processing details.
Can I request specific Clothing & Footwear brands or products?
While we offer a wide range of brands, you can contact our team with specific requests, and we’ll do our best to accommodate them.
While we offer a wide range of brands, you can contact our team with specific requests, and we’ll do our best to accommodate them.
Can I use product images from Unfrosen.com?
Yes, after your order is delivered, we will provide the product images along with the packing list.
Yes, after your order is delivered, we will provide the product images along with the packing list.
What are the payment terms?
Payment is required at the time of order placement. We accept bank transfers. Eligible partners may access payment terms via PastPay, our financial services provider.
Payment is required at the time of order placement. We accept bank transfers. Eligible partners may access payment terms via PastPay, our financial services provider.
What currencies do you accept?
We accept payments in Euro (€) only and RON (lei) for Romanian customers.
We accept payments in Euro (€) only and RON (lei) for Romanian customers.
Are there any additional fees or taxes?
Prices on Unfrosen.com are exclusive of VAT.
Prices on Unfrosen.com are exclusive of VAT.
How are products shipped?
Orders are shipped directly from our warehouses in Romania to your store. Unfrosen.com manages logistics to ensure a smooth process.
Orders are shipped directly from our warehouses in Romania to your store. Unfrosen.com manages logistics to ensure a smooth process.
What are the shipping costs?
Orders under €2,000 → 5% shipping fee of the order value.
Orders above €2,000 → Free shipping.
Orders under €2,000 → 5% shipping fee of the order value. Orders above €2,000 → Free shipping.
How long does delivery take?
Delivery times vary depending on your location and the supplier’s warehouse. Estimated delivery dates are provided at checkout and in the supplier’s page.
Delivery times vary depending on your location and the supplier’s warehouse. Estimated delivery dates are provided at checkout and in the supplier’s page.
Can I track my order?
Yes, once your order is shipped, you will receive tracking information.
Yes, once your order is shipped, you will receive tracking information.
What is the return policy?
Due to the nature of excess stock, all sales are final. However, we accept returns in cases where the delivered products do not match your order due to an error on our or the supplier’s part.
Due to the nature of excess stock, all sales are final. However, we accept returns in cases where the delivered products do not match your order due to an error on our or the supplier’s part.
Are the products authentic?
Yes, all products are sourced directly from verified brands and come with original tags. We provide detailed invoices and a certificate of conformity for each order.
Yes, all products are sourced directly from verified brands and come with original tags. We provide detailed invoices and a certificate of conformity for each order.
How is product quality ensured?
We work directly with fashion brands to source new, unused stock. Products are shipped in their original poly bag or shoe box, unless stated otherwise.
We work directly with fashion brands to source new, unused stock. Products are shipped in their original poly bag or shoe box, unless stated otherwise.
Do you offer customer support?
Yes! Our support team is available to assist you with any inquiries. Contact us through the "Contact" page on our website.
Yes! Our support team is available to assist you with any inquiries. Contact us through the "Contact" page on our website.
Can I cancel or modify my order?
Once an order is placed, modifications or cancellations are generally not possible. Contact customer support immediately if you need assistance.
Once an order is placed, modifications or cancellations are generally not possible. Contact customer support immediately if you need assistance.
What documents do I need for reselling branded products?
You will receive detailed invoices and a certificate of conformity with every order. These documents verify the authenticity of the products and can be used for local authority checks.
You will receive detailed invoices and a certificate of conformity with every order. These documents verify the authenticity of the products and can be used for local authority checks.
Can I visit your warehouse?
Yes! We welcome our customers to visit our warehouses in Bucharest. However, visits are only for product quality verification—all purchases must still be made online. Our office is located in central Bucharest at Paul Urechescu 10 Street.
Yes! We welcome our customers to visit our warehouses in Bucharest. However, visits are only for product quality verification—all purchases must still be made online. Our office is located in central Bucharest at Paul Urechescu 10 Street.
How do I stay informed about new arrivals and promotions?
Once you have an account, you will receive WhatsApp or Email notifications for new campaigns.
The OFFERS section on our platform displays upcoming campaigns and their launch dates.
Once you have an account, you will receive WhatsApp or Email notifications for new campaigns. The OFFERS section on our platform displays upcoming campaigns and their launch dates.
Do you ship internationally?
Currently, we serve retailers within the European Union. Specific country availability will be discussed with your account manager.
Currently, we serve retailers within the European Union. Specific country availability will be discussed with your account manager.
